Website Care Services
website-care-plan-cancel-anytime

Don’t lose conversions with a stale, broken, or vulnerable website. Websites that stay fresh and are constantly updated are proven to increase traffic, boost sales and leads and strengthen brand authority. Let Saunders Digital care for your website so you can focus on running your business.

Basic

$ 195

Per Month
  • 2 Monthly Hours of Support Time
  • Software Updates
  • Weekly Security Scans
  • Weekly Full Site Backup
  • All backups stored in a Safe and Secure Offsite location
  • 24/7 Uptime Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Load Speed Optimisation
  • Email Support
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StandardMost Popular

$ 295

Per Month
  • 3 Monthly Hours of Support Time
  • Priority Support
  • Software Updates
  • Weekly Security Scans
  • Daily Full Site Backup
  • All backups stored in a Safe and Secure Offsite location
  • 24/7 Uptime Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Load Speed Optimisation
  • Email Support & Consulting Call
Enquire Now!

Advanced

$ 485

Per Month
  • 5 Monthly Hours of Support Time
  • Priority Support
  • Software Updates
  • Weekly Security Scans
  • Daily Full Site Backup
  • All backups stored in a Safe and Secure Offsite location
  • 24/7 Uptime Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Load Speed Optimisation
  • Email Support & Consulting Call
Enquire Now!

Ad-Hoc Updates

$ 75

Per Request
  • 1 Service Request
  • 1 Hour Support Time
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No long term contract. Cancel anytime.

Support Time (included)

With your dedicated support time you can make requests regarding majority of your needs: Bug fixes, Performance improvements, Content updates, Design updates, Newsletter curation (est. 60 min)

Consulting Calls

Consulting calls are great for strategy sessions, live editing, or any other type of training needs. Basic Package does not include consulting calls however, they can use their 2 hours of support time for a consulting call.

Does the monthly time rollover?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

Our Advanced plan allow for a 2 hour time block for that month to rollover up to one year, as long as you are an active monthly client on the Advanced plan.

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the dedicated support time?

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

How do consulting calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Standard and Advanced clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

What if I need more hours?

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $75/hr.

Can I really cancel anytime?

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment.

My website was not build by Saunders Digital, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.